At American Express, we strive to live our values in all that we do. We back our colleagues in work and life by prioritizing well-being, fostering an inclusive culture, and supporting and rewarding personal and professional growth every step of the way. By facing each day with a strong sense of purpose, our colleagues are growing, learning and leading the way together.
Throughout our company’s 170-year history, one thing has remained constant: Our strength comes from the impact we can make on people’s lives—or what we call “the powerful backing of American Express.”
At American Express, we have always believed that when we take care of our colleagues, they will in turn take care of our customers, which will ultimately lead to great results for our company, shareholders, and other stakeholders. We have also steadfastly believed that as
a company, we have an obligation to contribute to the welfare of the communities in which we live and work, as well as to society in general.
That is why since the pandemic hit in early 2020, our actions have been guided by one principle: backing our colleagues, customers, and communities. As we navigate a second year with the pandemic, I am even more convinced that this North Star is vital to our company’s resilience and success.
Though we have seen encouraging improvements, progress is uneven, and highly contagious variants continue to be a concerning threat. In moving forward, the health, safety, and well-being of our colleagues remain top priorities, and we are proceeding with utmost caution as we develop our reopening plans on a location-by-location basis, making necessary adjustments as conditions evolve. We also continue to mobilize our resources to support the communities where we operate and serve globally as they deal with the pandemic, such as in India, where we committed
$5 million to run vaccination camps, secure and deploy a number of oxygen concentrators, and provide athome testing for our colleagues and their dependents.
We also established a COVID-19 hotline for American Express colleagues and their dependents to help them find doctors, hospitals, and other medical assistance.
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