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Illinois

Uber

Senior Program Manager, CLO Ops

As a program manager on the team, you will drive continuous improvement to Uber Freight's issue resolution & overall carrier success by flexing your analytical muscles to break down the most complex and interesting challenges and opportunities we face across the different dimensions of Carrier Experience. From live load issue resolution to carrier focus groups - you'll build deep technical and functional subject matter expertise that will enable you to problem-solve at a high level. You'll spend time going deep operationally & analytically to uncover new findings that inform our strategy while building for the future by executing project-based work to build policies, processes, and systems that guide us to the right decisions at scale. The improvements you drive in the Carrier Experience space will play a critical role in Uber Freight's ability to deliver on our vision to drive long-term, sustainable growth by being the most reliable transportation partner for our customers.